WebCentral Review 2024. Is webcentral.au good web hosting in Australia?
20 user reviews; 0 support responses; 0 testimonials; 10 products, 0 promotions, 4 social accounts; 7,400 domains, Alexa #92156; 📆 listed 2006 (#3489)
Level 7, 505 Little Collins Street
Melbourne , VIC 3000 AU
☎ Phone 1300 638 734
📧 domainadmin@w...Website language(s): en-AU
👪 Most Recent Customer Reviews
📅
-anonymous- (-hidden-)
😠 EXPENSIVE WITHOUT THE SERVICE TO BACK IT UP! Constant mistakes in hosting. takes forever to get support and responses. All of this for higher cost than competition. AVOID!
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-anonymous- (faresjohn@g...) / bacsbookkeeping.com.au
😠 24 hours and website still down due to Webcentral server issue. Would never trust them with hosting a website ever again. This is costing me a fortune
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-anonymous- (hukoau@h...) / phatwater.com.au
😠 Netregistry was bareable, but since WebCentral what a joke, trying to add new domains from search can't add just blank pages,. tried in 3 different browsers same thing...call WebCentral say use a new different browser...MAAAAATE if it doesn't show up in the top 3 web browsers you got issues...have had business domains there for 10 years..time to move...WebCentral service is a joke...but killing businesses..
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📄 Editorial Review
🔃 WebCentral is part of Melbourne IT🔧 Services: Web HostingDomain Registration ICANN registrar
⇔ Redirected domains: planetdomain.com webcentral.com.au
One of the top hosting leaders from Australia, Webcentral has been active since 1997 and they have hosted the websites of over 500,000 businesses.
The company specializes in the following hosting products:
- Shared Hosting;
- VPS Hosting;
- Exchange Hosting;
- Domain Registration;
- Website Builder;
- Web Design;
Shared hosting packages include all essential features: email accounts, FTP users, databases, 1-click install apps as well as pages for DIY website builder. The only inconvenience is that these features can be found available at companies that provide them in unlimited amounts. Webcentral offers them in limited amounts except for their advanced-level plan.
VPS servers are configured on cloud infrastructure. These are protected with anti-virus, anti-malware and anti-spyware so your data is safe. VPS plans run on VMware virtualization software and deployment is made immediately. These are powered by Cisco routing and auto-failover multi-home network as well as dual tier 1 ISP connections through Telstra and Uecomm are also enabled.
💰 Price & Cost
They offer good prices for their plans, but they seem a little higher than what other popular vendors provide for their products. However, they do not seem to mention the possibility to get a refund, but on some products they may have Free 30 day trial.
⌛ Reliability
The company guarantees the standard 99.9% uptime rate backed by SLA.
🏢 Data Center
The headquarters of the company are registered in Sydney, Australia. Webcentral also owns offices in Brisbane and Melbourne.
✍️ Customer Support
Live chat, e-mail, phone, social media (Facebook, Twitter) – all these options are available for customers to contact Netregistry when needed. More than that, customers can also check out their YouTube channel and knowledgebase to find out solutions for problems they might be facing with their server.
🔨 Control Panel
The company works with cPanel. This is an intuitive and easy-to-use administration tool that allows customers to manage domains, databases, emails or monitor their website in general without needing too much technical knowledge.
🎯 Conclusion
Webcentral is one of the top hosting providers in Australia that offers great hosting products. However, some customers who might be looking for dedicated servers will not find that here. Also, some customers might notice that some resources here are only available in limited amounts whereas other hosting vendors offer such features in unlimited format.Nevertheless, Webcentral is a good option for online projects as they offer high performance and essential resources to help you manage and control your servers.
Prices are good, but they are slightly high if we compare them to what other providers offer. More than that, there is no money-back guarantee available which could make customers choose another hosting provider.
📢 Special pages
Website research for WebCentral on October 29, 2021 by WebHostingTop
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📤 WebCentral Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| cPanel Start-up | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : 1 🆓 Free domains : 0 📌 Dedicated IPs : 0  Fast website speed & performanceEmail and website backups Proactive website security Free SSL security encryption 🔗 Plan URL : https://webcentral.au/web-hosting/cpanel-hosting/ | AUD 9.95/mo. | 10 GB SSD | unmetered | 0 / 1 | |
| cPanel Small Business | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : 3 🆓 Free domains : 0 📌 Dedicated IPs : 0 Faster website speed & performanceEmail and website backups Proactive website security Free SSL security encryption 🔗 Plan URL : https://webcentral.au/web-hosting/cpanel-hosting/ | AUD 14.95/mo. | 20 GB SSD | unmetered | 0 / 3 | |
| cPanel Going Big | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Fastest website speed & performanceEmail and website backups Proactive website security Free SSL security encryption 🔗 Plan URL : https://webcentral.au/web-hosting/cpanel-hosting/ | AUD 29.95/mo. | 50 GB SSD | unmetered | 0 / unlimited | |
| 🔧 VPS - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| VPS 1 | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 1000 MB 💪 CPU : 2 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1  Our VPS cloud hosting offers greater freedom and control, allowing independent management of your own virtual server with our secure cloud environment. When we look after your website hosting, you’re in good hands. You’ll get peace of mind with our [...]🔗 Plan URL : https://webcentral.au/web-hosting/vps-hosting/ | AUD 149.99/mo. | unlimited | 100 GB | 1 GB / 1 | |
| VPS 4 | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 4000 MB 💪 CPU : 4 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 🔗 Plan URL : https://webcentral.au/web-hosting/vps-hosting/ | AUD 269.99/mo. | unlimited | 400 GB | 4 GB / 1 | |
| VPS 8 | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 8000 MB 💪 CPU : 4 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 🔗 Plan URL : https://webcentral.au/web-hosting/vps-hosting/ | AUD 329.99/mo. | unlimited | 800 GB | 8 GB / 1 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free  .org $23.95 / year.info $23.95 / year .biz $23.95 / year .mobi $66.25 / year .com $14.95 / year .net.au $14.50 / year 🔗 Plan URL : https://webcentral.au/domain-names/domain-pricing/ | AUD 14.95/yr. | ||||
| .com.au | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔗 Plan URL : https://webcentral.au/domain-names/domain-pricing/ | AUD 14.95/yr. | ||||
| 🔧 Website Builder | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
| DIY Essentials Website Builder | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🆓 Free domains : 0 📌 Dedicated IPs : 0  Free SSL certificates50 GB disk storage 2 pages Unlimited revisions Build your own website in a few simple steps. Choose a template, customise it with your own photos, logo and some copy and you’re ready to go live. Each website comes ready [...] 🔗 Plan URL : https://webcentral.au/websites/website-builder/ | AUD 9.95/mo. | 50 GB | unmetered | 0 | |
| DIY Business Website Builder | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🆓 Free domains : 0 📌 Dedicated IPs : 0 Free SSL certificates50 GB disk storage 1000 pages 3 products Unlimited revisions Build your own website in a few simple steps. Choose a template, customise it with your own photos, logo and some copy and you’re ready to go live. Each website [...] 🔗 Plan URL : https://webcentral.au/websites/website-builder/ | AUD 34.95/mo. | 50 GB | unmetered | 0 |
Contact information is managed by webcentral.au representatives domainadmin@w..., sales@w..., webmaster@w..., admin@w..., support@w..., info@w... [login]
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📊 Web stats
| ⚑ Targeting: | Australia |
| 📂 Details for https://webcentral.au/ | |
|---|---|
| 📥 Website DNS: | aiden.ns.cloudflare.com => 172.64.33.55 ( San Francisco ) / CloudFlare Inc. - cloudflare.com fiona.ns.cloudflare.com => 172.64.32.157 ( San Francisco ) / CloudFlare Inc. - cloudflare.com MX::webcentral-au.mail.protection.outlook.com => 52.101.149.1 ( Sydney ) / Microsoft Corporation - microsoft.com |
| 🔨 Server Software: | cloudflare |
| 📌 Website FIRST IP: | 104.22.79.87 |
| 📍 IP localization: | United States, California, San Francisco - see top providers in United States, California |
| 🔗 ISP Name, URL: | CloudFlare Inc., cloudflare.com |
| 📌 Website Extra IPs: | 104.22.78.87 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com 172.67.15.96 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com |
✅ Customer testimonials
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📋 WebCentral News / Press release
Melbourne IT Deploys Cloudmark - Messaging security provider Cloudmark Authority (cloudmark.com) announced on Friday it has been selected by Australian Web hosting provider Melbourne IT (melbourneit.com.au) to protect its email subscribers from messaging abuse.
Melbourne IT says that since deploying Cloudmark Authority through its WebCentral (webcentral.com.au) hosting brand, the amount of email-borne threats seeping into its customer inboxes has significantly decreased. The company adds that deploying Cloudmark Authority [...]
Melbourne IT says that since deploying Cloudmark Authority through its WebCentral (webcentral.com.au) hosting brand, the amount of email-borne threats seeping into its customer inboxes has significantly decreased. The company adds that deploying Cloudmark Authority [...]
Australian Web Hosts Talk Merger - Australian-based domain registrar Melbourne IT (melbourneit.com.au) announced on Monday that it has entered into an agreement to buy Web hosting provider WebCentral (webcentral.com.au), which would bring together two of Australia's biggest domain and hosting companies.
Melbourne IT has been rising steadily on the Australian Stock Exchange over the last six months, while the WebCentral stock price has experienced a significant decline. Melbourne IT says this could be a strong motivating factor [...]
Melbourne IT has been rising steadily on the Australian Stock Exchange over the last six months, while the WebCentral stock price has experienced a significant decline. Melbourne IT says this could be a strong motivating factor [...]
WebCentral Sets ASP Focus - Australian Web hosting provider WebCentral (webcentral.com.au) reported its finances for the six-month period ending December last week, saying it expected to ride growth in hosted applications to an improved showing in the second half of its financial year.
The company reported that revenue grew during the period, from $28.7 million Australian, compared to $28.7 million in the same period a year ago. But net profit fell from $1.7 to $1.3 million during that same time.According to the [...]
[search all webcentral.au news]The company reported that revenue grew during the period, from $28.7 million Australian, compared to $28.7 million in the same period a year ago. But net profit fell from $1.7 to $1.3 million during that same time.According to the [...]
📣 WebCentral Social Networks
https://twitter.com/WebCentralAU
Australia’s largest & best full service digital partner for small to medium businesses, creating winning digital solutions to support business growth.
Account started from August, 2015, having already 502 tweets with 189 followers and 4 friends. Last activity on . See recent tweets:
Australia’s largest & best full service digital partner for small to medium businesses, creating winning digital solutions to support business growth.
Account started from August, 2015, having already 502 tweets with 189 followers and 4 friends. Last activity on . See recent tweets:
- #FeedbackFriday It's always wonderful to receive positive feedback from our existing customers. https://t.co/Y5WBVIYOha
- Our #WomeninTech event today was graced by the presence of an exceptional leader in the telecommunications industry… https://twitter.com/i/web/status/1646396118711046144
- Don't let website management stress you out - choose cPanel hosting for a hassle-free experience! With its intuit… https://twitter.com/i/web/status/1640913035907989505
https://www.linkedin.com/company/melbourne-it/
Melbourne IT (established 1998) is a Public Company entity having 7991 followers on LinkedIn and 201-500 employees, industry Internet.
Melbourne IT (established 1998) is a Public Company entity having 7991 followers on LinkedIn and 201-500 employees, industry Internet.
WebCentral Blog Using Wordpress version 6.6.1. Blog added on September, 2015, with total 157 articles, Language en-US. See recent blogs summary posts:
- A Beginners Guide to cPanel Hosting - If you're managing a website, you know it's a bit like keeping a garden thriving—it needs care, the right tools, and a bit of know-how. One of the best tools for website care is cPanel, a popular web
- How to Grow Your Business Online in 2024 - Welcome to the digital frontier of 2024 – an era where the virtual landscape is as critical as the physical for businesses striving for success. In this ever-evolving digital world, staying ahead ...
- Why Small Businesses Are Prime Targets for Phishing Attacks - In today's digital landscape, where online transactions and communications play a pivotal role in the operations of businesses of all sizes, security threats are more prevalent than ever. Among these
📈 Domains trend
Reviews👪 WebCentral Customer Ratings
The quick stats of WebCentral profile shows a note average of 1.6 out of 10, counting 20 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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| (18 = 90.00%) |
📅
-anonymous- (-hidden-)
😠 Netregistry was bad. WebCentral are even worse. At the moment I have four separate issues with one email address and things just go from bad to worse. The biggest issue is that I'm always given the brush off and that things are never addressed. I would never sign up to them again.
📅
-anonymous- (-hidden-)
😠 Archaic invoicing system that sends a 'snail mail'copy. Not sure what's wrong with the 90's email technology!?!? "mission control" panel is confusing and limited. IT support is powerless and at times useless - Account team incredibly arrogant, which is to be expected these days by a company that gets too big for it's boots!. Strongly recommend another provider that is willing to provide 'service'!
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-anonymous- (aladdin.abdulhalim@g...) / pngedge.com
😠 Poor overall service
We are moving away from this service provider. They were notified several times through the last 8 months that we were not satisfied about their service, and no one bothered to check.
poor customer service, zero business orientaiton for the staff. We couldnt establish trust relationship with them, frequent outages and performance issues, hard to reach their support, respoonse time is not realistic.
Above all their platform is not user friendly at all, for example for mail hostings, users have no interface to change their own passwords!!
Overall,I wouldnt recommend their service at all.
We are moving away from this service provider. They were notified several times through the last 8 months that we were not satisfied about their service, and no one bothered to check.
poor customer service, zero business orientaiton for the staff. We couldnt establish trust relationship with them, frequent outages and performance issues, hard to reach their support, respoonse time is not realistic.
Above all their platform is not user friendly at all, for example for mail hostings, users have no interface to change their own passwords!!
Overall,I wouldnt recommend their service at all.
📅
-anonymous- (-no email-)
😠 Their level of service has dropped so much I can't believe it! Being transferred to a call center where you cannot here the support personal is amazing
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Dylan (dylan@b...)
😠 Abysmal support and customer service
Joined Webcentral because the price was reasonable, the product was what I needed and they were sizeable enough for me not to worry about downtime etc. We intended to base all our services (email, domain hosting, website, etc) with them but I never really got to find out if they could deliver on what they promised. After our experienced web designer gave up trying to load our new completed site onto webcentrals servers, I employed two other different companies to try and do the same thing. No luck with any over 6 months of attempts. With the third company I employed we decided to move away from Webcentral to a smaller provider who they had worked with before. New website up and running in 3 days.
Reasons for the failure: "mission control" panel was confusing and limited. IT support was powerless and at times useless - at best they were varied (if you call in the middle of the night you seem to get more competent staff). And finally - the abysmal customer service. I have been trying [read more...]
Joined Webcentral because the price was reasonable, the product was what I needed and they were sizeable enough for me not to worry about downtime etc. We intended to base all our services (email, domain hosting, website, etc) with them but I never really got to find out if they could deliver on what they promised. After our experienced web designer gave up trying to load our new completed site onto webcentrals servers, I employed two other different companies to try and do the same thing. No luck with any over 6 months of attempts. With the third company I employed we decided to move away from Webcentral to a smaller provider who they had worked with before. New website up and running in 3 days.
Reasons for the failure: "mission control" panel was confusing and limited. IT support was powerless and at times useless - at best they were varied (if you call in the middle of the night you seem to get more competent staff). And finally - the abysmal customer service. I have been trying [read more...]
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James C (-no email-)
😞 Disgraceful customer service
Warning!!!!!! Do not host your website with this company. We have been using webcentral for 18 months and they have absolutely appalling customer service. Wait times on hold are almost always minimum 40 minutes and when jobs are logged through mission control never actioned in a timely manner.
Terrible service and a complete lack of care for customers.
Warning!!!!!! Do not host your website with this company. We have been using webcentral for 18 months and they have absolutely appalling customer service. Wait times on hold are almost always minimum 40 minutes and when jobs are logged through mission control never actioned in a timely manner.
Terrible service and a complete lack of care for customers.
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-anonymous- (-no email-)
😠 I have been with Webcentral for a very long time. In the past 12 minths they have become the worts hosting company. They have a buggy control pannel. Very long wait times. You need to log multiple jobs to get the 1 little problem solved and their staff dont know anything anymore as all the good people are gone. Do not host with them.
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Grainne (grainne@s...) / ssce
😠 Extremely poor customer service
Webcentral technical support and customer service is extremely poor. Waiting time is ridiculous and quality of assistance when you finally get some is limited.
Webcentral technical support and customer service is extremely poor. Waiting time is ridiculous and quality of assistance when you finally get some is limited.
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bennett12@ozemail.com.au (bennett12@o...)
😠 Avoid them at all costs
I registered several domains through WebCentral. Because of their appalling service, even in no-brainer area of yearly domain renewal, I requested transfer to another provider. WebCentral have provided invalid keys and are ignoring every request that they provide valid keys. I am contacting the Minister for Fair Trading to lobby for greater protection from dodgy web hosting companies and I will be provided WebCentral/Melbourne IT as the example. It is noteworthy that WebCental has no trouble getting in touch when it is in their interest to do so - for example, making sure months in advance they have a valid credit card number on file so they can charge you, but they have a very cavalier attitude toward you losing your domain name if you don't stay with them. Addditionally, they quoted me thirteen thousand dollars for a website I paid less then a a thousand for with another provider.
I registered several domains through WebCentral. Because of their appalling service, even in no-brainer area of yearly domain renewal, I requested transfer to another provider. WebCentral have provided invalid keys and are ignoring every request that they provide valid keys. I am contacting the Minister for Fair Trading to lobby for greater protection from dodgy web hosting companies and I will be provided WebCentral/Melbourne IT as the example. It is noteworthy that WebCental has no trouble getting in touch when it is in their interest to do so - for example, making sure months in advance they have a valid credit card number on file so they can charge you, but they have a very cavalier attitude toward you losing your domain name if you don't stay with them. Addditionally, they quoted me thirteen thousand dollars for a website I paid less then a a thousand for with another provider.
📅
Luke (admin@t...) / freedomlaw.com.au
😠 webcentral.com.au sucks, worst control panel, worst features, worst support [...]
Possible the worst hosting company I have ever dealt with in the past 4 years. I own a website design company who deal with a lot of different client and different hosting accounts. I have dealt with back yard hosts and these guys are incredible compared to webcentral... The backend is completely useless, you cannot change anything, it all must be authorised by web central. The servers are out of date and they charge you for php version updates. The whole melbourneIT company is a massive bunch of scams, they are over priced and under featured. They charge double the price for domain name registration, hosting is a joke, no features, extra charge for everything.
Possible the worst hosting company I have ever dealt with in the past 4 years. I own a website design company who deal with a lot of different client and different hosting accounts. I have dealt with back yard hosts and these guys are incredible compared to webcentral... The backend is completely useless, you cannot change anything, it all must be authorised by web central. The servers are out of date and they charge you for php version updates. The whole melbourneIT company is a massive bunch of scams, they are over priced and under featured. They charge double the price for domain name registration, hosting is a joke, no features, extra charge for everything.
📅
-anonymous- (-no email-)
😠 Melbourne IT purchased WebCentral in 2006. At the time, WebCentral was Australia's largest (and most highly respected) webhosting company. Poor management from Melbourne IT soon lead to regular and extended major outages - most famously a major failure of their business-grade email system "Managed Exchange" running an aging version of Microsoft Exchange Server 2003 (still not upgraded as of 2011!) in 2009 lead to several days downtime for businesses around Australia. With all competent technical staff already having quit WebCentral, the remaining inexperienced tech staff took several days to even identify the problem. Senior management were silent, leaving junior customer service staff to answer the barrage of customer complaints. The outage caused thousands of SMB clients to churn to other webhosts. Dodging any and all responsibility, MelbourneIT's weaselly CTO laid the blame squarely with their SAN supplier IBM.
📅
Phillip J Brian (phillipj@t...) / thingsofjapan.com.au
😠 webcentral.com.au is a ripoff with exceptionally bad customer support
Here are all the bad points...
- It takes over 24 hours for them to reply to an support request.
- Most of the time the support technicians don't have a clue about what they are saying.
- They overcharge clients for services which should be included with the hosting plans.
NOT WORTH THE TIME AND RISK!
Here are all the bad points...
- It takes over 24 hours for them to reply to an support request.
- Most of the time the support technicians don't have a clue about what they are saying.
- They overcharge clients for services which should be included with the hosting plans.
NOT WORTH THE TIME AND RISK!
📅
Bruce Ferguson (inthebin@b...) / businessanalysis.com.au
😃 We are happy with the performance, service and overall professionalism of the organisation.
Much better then the small players who have wierd support and payment plans, and better then Telstra
Much better then the small players who have wierd support and payment plans, and better then Telstra
📅
Al (-no email-)
😠 They must pay their staff peanuts because they are all monkeys. Problems are only solve temporariliy, after a very long time.
📅
Jeff (djkwabee@h...)
😠 NEVER GO WITH WEBCENTRAL!!!!!!!! THEY ARE VERY SNEAKY AND WILL LIE TO YOU. I LOST $500 OF MY HARD EARNED MONEY FROM THEM BECAUSE THEY REFUSED MY DECISION TO MIGRATE TO ANOTHER PROVIDER. DON'T GO WITH WEB CENTRAL! AVOID THEM AT ALL COST!!!!!!
📅
Patrick McCarthy (bujin@k...)
😠 Replied to by VS Customer from 121.208.164.55 on Tuesday 28-Apr-2009, 10:29 AM (Australia - Queensland - Brisbane)
After eleven years with Web Central [vs244045/vs237326], we've decided to close our account with you and take our business elsewhere. Frankly, I'm tired of second-class service and needing to Apologize to our clients for what amounts to incompetence on your behalf. Terribly disappointed with your deteriorated service, shockingly incompetent tech support and flimsy security, we can no longer promise a quality service to our members and clients. Your team is incapable of protecting our product from unwarranted intrusion and obviously do not consider us valuable enough to respond appropriately or in a timely manner to the many queries posted at Mission Control.
Patrick McCarthy
After eleven years with Web Central [vs244045/vs237326], we've decided to close our account with you and take our business elsewhere. Frankly, I'm tired of second-class service and needing to Apologize to our clients for what amounts to incompetence on your behalf. Terribly disappointed with your deteriorated service, shockingly incompetent tech support and flimsy security, we can no longer promise a quality service to our members and clients. Your team is incapable of protecting our product from unwarranted intrusion and obviously do not consider us valuable enough to respond appropriately or in a timely manner to the many queries posted at Mission Control.
Patrick McCarthy
📅
Claire Harris (info@f...)
😠 Continual server malfunction. Server down for at least four days, website not working. Several times unable to receive emails as pop server down. Calls to IT support useless. One problem took six weeks to resolve due to poor staff communications. Today have experienced 6 phone calls to IT that remain unanswered. Not even a message on their answering machine to explain fault in system. Have called general line with same result. Dreadful customer service.
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