Host Papa revisión #21979 por undisclossed (undisclossed@h...)
Host Papa consiguió un negativo revisión en and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Teléfono 1-888-959-7272
☎ Teléfono +1 905-315-3455
📧 info@h...undisclossed ( undisclossed@h... )
Avoid hostpapa for business or real webpages
I've been with hostpapa for more than a year now. I had a reseller account just to hold my own websites. It was great till I started to gain good daily traffic, when I had downtime for more than an hour in some days. Complete waste of time to try to contact them by chat, phone or ticket support. They will come back to you the next day when everything seems to work fine again saying that you have no problems at all or they had not detected nothing. Sure will have nothing if they check 1 day later doens't it? I've been changed of server at least 3 times after plain of complaints with non stop. If you just forget the problem so will they, so I didn't stopped questioning.
After some days of good and proper working I've decided to go for a SSL certificate since they offered for free if you get a dedicated IP. None in the sales department could tell me how to get the promotion, completely useless support assistants. They will not check nothing for you, not even solve, answer or keep your nerves down for a while.
If you just want to have an stupid page with naive content, just go and get the simplest plan.
But if you wants to play for real, then AVOID THEM AT ALL COST!
I've been with hostpapa for more than a year now. I had a reseller account just to hold my own websites. It was great till I started to gain good daily traffic, when I had downtime for more than an hour in some days. Complete waste of time to try to contact them by chat, phone or ticket support. They will come back to you the next day when everything seems to work fine again saying that you have no problems at all or they had not detected nothing. Sure will have nothing if they check 1 day later doens't it? I've been changed of server at least 3 times after plain of complaints with non stop. If you just forget the problem so will they, so I didn't stopped questioning.
After some days of good and proper working I've decided to go for a SSL certificate since they offered for free if you get a dedicated IP. None in the sales department could tell me how to get the promotion, completely useless support assistants. They will not check nothing for you, not even solve, answer or keep your nerves down for a while.
If you just want to have an stupid page with naive content, just go and get the simplest plan.
But if you wants to play for real, then AVOID THEM AT ALL COST!
Thank you for taking the time to provide feedback about our services and the support team. We'd like to offer you a sincere apology for the negative experience you've had while hosting with HostPapa. As your review is confidential, there's no way for us to locate your account to review your ticket history. That being said, with the information you've provided, we'll do our best to address as many of your concerns as possible.
You mentioned you are using a reseller account to host your websites, and recently started experiencing issues. We can certainly appreciate how frustrating that must be, especially if your websites are business related. From the sounds of it, you must be marketing your websites really well given the increase in traffic! Is it possible you've outgrown the plan you originally selected? We offer five reseller packages which can be found here: http://www.hostpapa.com/reseller-hosting-plan/
With respect to your comments about our support team; we were very surprised to hear you had such a negative experience each and every time you contacted us for support. The HostPapa support team works very hard to offer our clients the best possible support 24/7, however, from the sounds of it you didn't get the help or the information you were looking for. Unfortunately, without specific account information, we are unable to comment any further. Again we’d like you to know how sorry we are for the frustrations you experienced.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
You mentioned you are using a reseller account to host your websites, and recently started experiencing issues. We can certainly appreciate how frustrating that must be, especially if your websites are business related. From the sounds of it, you must be marketing your websites really well given the increase in traffic! Is it possible you've outgrown the plan you originally selected? We offer five reseller packages which can be found here: http://www.hostpapa.com/reseller-hosting-plan/
With respect to your comments about our support team; we were very surprised to hear you had such a negative experience each and every time you contacted us for support. The HostPapa support team works very hard to offer our clients the best possible support 24/7, however, from the sounds of it you didn't get the help or the information you were looking for. Unfortunately, without specific account information, we are unable to comment any further. Again we’d like you to know how sorry we are for the frustrations you experienced.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
73 fuera de 78 los usuarios encontraron esta revisión útil!