Hostinger negativo revisión #56585 por uglyjudge@p... en ago 2021
Hostinger consiguió un negativo revisión en and one official response on
-anónimo- ( uglyjudge@p... )
Terrible TOS or offshore management
August 24th, 2021
Service was OK for a few months, most of the tech support requests were answered with "Here is a page how to do it, do it yourself". Lucky I was able to make my own changes.
We host reviews to businesses and people who work for government and the courts.
A dishonest party did not like that we listed their work info (which we copied from their work website)
Thus the dishonest party claimed we posted "private info of a person" to our pages (untrue, in fact this info is all over Google with Google reviews.
We sent screenshots and links to where this info was copied from
However Hostinger ignored us, did not respond, they just suspended our account, this happened several times for 2 domains, all the same complaint and issues. They claimed we violated their TOS and pointed to "terror" as what we did to this person.
We had no choice but to move our sites and domains, where "the next host had no problem". I think part of the problem is Hostinger staff have poor English ability so they did not understand what they were told and instead of trying to understand they just agreed with the dishonest party and suspended their own customers account.
We have written several emails and messages to ask for a refund for the unused services but they ignore us and come back with silly, "you are right" but we did what he had to do BS.
While they get most of their clients from low balling low prices, the custom Cpanel set up is a nightmare and used to stop you from migration away from them. Things are not in normal places and it's over complicated not better than Cpanel.
Once they know you're not happy they ignore you
Tip for consumers:
They will bill extra for each SSL, Not offer Tech support, instead send you to their document pages to figure it out on your own.
Premium Shared Hosting
.com
Auto renewal enabled
Active
12 months
2021-11-24
-13%
$107.88
More actions
Domain
Auto renewal enabled
Active
12 months
2021-12-12
$12.99
More actions
Domain Privacy Protection
Auto renewal enabled
Active
12 months
2021-12-12
-28%
$5.00
More actions
SSL Instal
Products used:
Premium shared hosting
SSL certs
Cloudflare Protection
Domain registration
August 24th, 2021
Service was OK for a few months, most of the tech support requests were answered with "Here is a page how to do it, do it yourself". Lucky I was able to make my own changes.
We host reviews to businesses and people who work for government and the courts.
A dishonest party did not like that we listed their work info (which we copied from their work website)
Thus the dishonest party claimed we posted "private info of a person" to our pages (untrue, in fact this info is all over Google with Google reviews.
We sent screenshots and links to where this info was copied from
However Hostinger ignored us, did not respond, they just suspended our account, this happened several times for 2 domains, all the same complaint and issues. They claimed we violated their TOS and pointed to "terror" as what we did to this person.
We had no choice but to move our sites and domains, where "the next host had no problem". I think part of the problem is Hostinger staff have poor English ability so they did not understand what they were told and instead of trying to understand they just agreed with the dishonest party and suspended their own customers account.
We have written several emails and messages to ask for a refund for the unused services but they ignore us and come back with silly, "you are right" but we did what he had to do BS.
While they get most of their clients from low balling low prices, the custom Cpanel set up is a nightmare and used to stop you from migration away from them. Things are not in normal places and it's over complicated not better than Cpanel.
Once they know you're not happy they ignore you
Tip for consumers:
They will bill extra for each SSL, Not offer Tech support, instead send you to their document pages to figure it out on your own.
Premium Shared Hosting
.com
Auto renewal enabled
Active
12 months
2021-11-24
-13%
$107.88
More actions
Domain
Auto renewal enabled
Active
12 months
2021-12-12
$12.99
More actions
Domain Privacy Protection
Auto renewal enabled
Active
12 months
2021-12-12
-28%
$5.00
More actions
SSL Instal
Products used:
Premium shared hosting
SSL certs
Cloudflare Protection
Domain registration
Hello,
Thank you for the feedback. It is unfortunate that our Terms of Usage did not meet your expectations.
We have analyzed your situation regarding the legal base of the information stored on the website and concluded that it does meet our ToS. Our team understands the frustration from your side; therefore, it was never our intention to deteriorate our partnership. However, here at Hostinger, we seek friendly and secure Internet, and we were eager to consider both parties' interests. Consequently, after a thorough analysis, we will refund the unused funds to fulfil your needs.
It is truly sad that you did not enjoy the usage of hPanel; it is built on customers' feedback, and we would love to hear more about your difficulties. If you have a free minute, please drop us an email at quality@hostinger.com, and we will wholly note your feedback and help you out with the migration!
If, by any chance, someday in the future, you will give us a second chance, we will do everything in our power to upscale your experience. As we offer free SSL Certificates and paid ones, and we are continuously improving our Customer Success team's skills.
Our team is wishing you all the best!
Sincerely,
Team Hostinger
Marketing representative (Hostinger Web Hosting - reviews@hostinger.com, ).
Thank you for the feedback. It is unfortunate that our Terms of Usage did not meet your expectations.
We have analyzed your situation regarding the legal base of the information stored on the website and concluded that it does meet our ToS. Our team understands the frustration from your side; therefore, it was never our intention to deteriorate our partnership. However, here at Hostinger, we seek friendly and secure Internet, and we were eager to consider both parties' interests. Consequently, after a thorough analysis, we will refund the unused funds to fulfil your needs.
It is truly sad that you did not enjoy the usage of hPanel; it is built on customers' feedback, and we would love to hear more about your difficulties. If you have a free minute, please drop us an email at quality@hostinger.com, and we will wholly note your feedback and help you out with the migration!
If, by any chance, someday in the future, you will give us a second chance, we will do everything in our power to upscale your experience. As we offer free SSL Certificates and paid ones, and we are continuously improving our Customer Success team's skills.
Our team is wishing you all the best!
Sincerely,
Team Hostinger
Marketing representative (Hostinger Web Hosting - reviews@hostinger.com, ).
58 fuera de 67 los usuarios encontraron esta revisión útil!