MyHosting negative review #21354 by Robin C (robin@w...) on Oct 2012
MyHosting got a negative review on
Robin C ( robin@w... )
6 days of incompetence
Their website advertises a 2 hour set up time to start a reseller VPS account with Plesk. In reality, I waited more than 2 full days and called for support more than once to tell them the set up didn't complete correctly. Once it was finally set up, I found Plesk to be impossibly slow and it only worked for 20 minutes before it crashed with the error '503 - Service Not Available'. After more support calls, I waited 2 or 3 more days and nothing changed. I asked for a cancellation. Suddenly, a customer relations guy called me and I said 'if you can fix this today, I'll consider staying on'. I was assured it could and would be done. It wasn't. A further 2 days later, my control panel was still broken. On top of all this, I was bombarded for days with incomprehensible 'failure notice' emails related to the broken control panel - about 300 in all. I found it ironic that every few minutes I was reminded of their failures via email. I put in a second cancellation request and a second customer rep called, still trying to keep my business. I said, if you can give me a 100% refund (I stressed this 3 or 4 times), then we'll see whether I try starting all over (I was just using that as leverage to ensure a swift refund). I did get a refund later that day, although it was one penny less than my original charge, just to add that extra touch.
Their support is outsourced to the Philippines and they are extremely polite and good at apologizing and they do pass on messages in a professional manner, but they have absolutely no technical expertise. Phoning for support is less useful than submitting a ticket since they merely start a ticket for you, restating your issue in their own words and they have no grasp of the business. It's better to just submit your own ticket and wait days for nothing to happen. Further, I was never able to review my old tickets, but could only create new ones.
This was the worst experience I've ever had with any company in my life.
Their website advertises a 2 hour set up time to start a reseller VPS account with Plesk. In reality, I waited more than 2 full days and called for support more than once to tell them the set up didn't complete correctly. Once it was finally set up, I found Plesk to be impossibly slow and it only worked for 20 minutes before it crashed with the error '503 - Service Not Available'. After more support calls, I waited 2 or 3 more days and nothing changed. I asked for a cancellation. Suddenly, a customer relations guy called me and I said 'if you can fix this today, I'll consider staying on'. I was assured it could and would be done. It wasn't. A further 2 days later, my control panel was still broken. On top of all this, I was bombarded for days with incomprehensible 'failure notice' emails related to the broken control panel - about 300 in all. I found it ironic that every few minutes I was reminded of their failures via email. I put in a second cancellation request and a second customer rep called, still trying to keep my business. I said, if you can give me a 100% refund (I stressed this 3 or 4 times), then we'll see whether I try starting all over (I was just using that as leverage to ensure a swift refund). I did get a refund later that day, although it was one penny less than my original charge, just to add that extra touch.
Their support is outsourced to the Philippines and they are extremely polite and good at apologizing and they do pass on messages in a professional manner, but they have absolutely no technical expertise. Phoning for support is less useful than submitting a ticket since they merely start a ticket for you, restating your issue in their own words and they have no grasp of the business. It's better to just submit your own ticket and wait days for nothing to happen. Further, I was never able to review my old tickets, but could only create new ones.
This was the worst experience I've ever had with any company in my life.
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