Hetzner negatief beoordeling #55610 door -anoniem- aan jun 2021
Hetzner heb een negatief beoordeling aan
Industriestr. 25
Gunzenhausen , BY 91710 DE
☎ Telefoon +49 9831 505-0
📠 Fax +49 9831 505-3
📧 info@h...-anoniem- ( -verborgen- )
My advice is do not to use Hetzner for domain hosting, and certainly not for a business, as the service is highly unreliable and you risk having to move to another provider. With Hetzner both our website and email (forwarding to another email provider) have frequent and intermittent failures - the basic requirements and reliability for domain hosting are simply not provided.
After 3 months and numerous contact with Hetzner/KonsoleH support in the hopes that there was some obscure DNS setting that was wrong (we hoped it was human error on our side) the issue has not been addressed or solved. I have to commend them on the SPEED of answers, very fast, friendly and polite - but the QUALITY of support is at best useless and at worst not even addressing the core support question - the conclusion offered repeatedly that settings good and service is working fine pretty much ignores the support request and evidence provided that service is NOT working fine for either web hosting or email forwarding, and so no steps or tech advice provided on how to solve the issue.
STEER CLEAR - you risk losing emails and your website will simply not be found in a random way that is not understood or even acknowledged by Hetzner/KonsoleH technical support (suspect they simply do not have resources to offer adequate technical support).
After 3 months and numerous contact with Hetzner/KonsoleH support in the hopes that there was some obscure DNS setting that was wrong (we hoped it was human error on our side) the issue has not been addressed or solved. I have to commend them on the SPEED of answers, very fast, friendly and polite - but the QUALITY of support is at best useless and at worst not even addressing the core support question - the conclusion offered repeatedly that settings good and service is working fine pretty much ignores the support request and evidence provided that service is NOT working fine for either web hosting or email forwarding, and so no steps or tech advice provided on how to solve the issue.
STEER CLEAR - you risk losing emails and your website will simply not be found in a random way that is not understood or even acknowledged by Hetzner/KonsoleH technical support (suspect they simply do not have resources to offer adequate technical support).
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