One Provider négatif avis #61701 par clovisdelmotte@g... sur 2023
One Provider avoir un négatif avis sur
3275 Av Francis-Hughes
Laval , QC QC H7L 5A5 CA
☎ Téléphone + 1 (800) 380-5112
☎ Téléphone +1 (514) 286-0253
📧 info@o...-anonyme- ( clovisdelmotte@g... )
Would not trust them for anything.
They Accidentally Deleted Server - Everything Lost and No Recovery
We rented a Dedicated Server from OneProvider in one of their Silver tier Datacenters (+1 year client); in late December our Server went down without any reason provided. For over a week, our tickets and requests for remediation went unanswered.
8 Days after the initial event, we finally got a response that they were investigating. Over the following week (2nd week of downtime), we got the same "We're looking into it" reply, before finally at the end of week 2, where told that: " following an internal issue on the data center side, the server has been terminated"; no backups are available and they are not able/willing to provide a replacement server.
This is not the first issue we have experienced with OneProvider, with multiple unannounced long term / multi-day outages of this Dedicated server.
We lost hundreds of hours of work and proprietary information. Would not recommend OneProvider for any use case, short or long term, regardless of data importance.
They Accidentally Deleted Server - Everything Lost and No Recovery
We rented a Dedicated Server from OneProvider in one of their Silver tier Datacenters (+1 year client); in late December our Server went down without any reason provided. For over a week, our tickets and requests for remediation went unanswered.
8 Days after the initial event, we finally got a response that they were investigating. Over the following week (2nd week of downtime), we got the same "We're looking into it" reply, before finally at the end of week 2, where told that: " following an internal issue on the data center side, the server has been terminated"; no backups are available and they are not able/willing to provide a replacement server.
This is not the first issue we have experienced with OneProvider, with multiple unannounced long term / multi-day outages of this Dedicated server.
We lost hundreds of hours of work and proprietary information. Would not recommend OneProvider for any use case, short or long term, regardless of data importance.
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